Chilean Mercedes-Benz importer Kaufmann uses INFORM's SyncroTESS to optimise vehicle logistics

May 9, 2019   Supply Chain

With SyncroTESS from INFORM for Vehicle Logistics, the Chilean vehicle importer Kaufmann plans and optimises all processes from the import of a commercial vehicle chassis, multi-stage upfitting in cooperation with service providers, to the finished vehicle. The system simultaneously controls and optimises all incoming, outgoing, and service processes on a new yard.

Kaufmann thus increased its delivery reliability to 97%, shortened waiting times for the processing of individual trucks by 15% and increased the volume of work carried out by 30%.


For Kaufmann, an official Mercedes-Benz dealer in Chile based in Santiago, delivery reliability is the most important factor for customer satisfaction. Operating with highly complex logistics processes and the high number of orders placed by the company, it was no longer possible to meet these requirements using traditional planning methods. 


The company imports passenger cars and commercial vehicles from brands including: Mercedes-Benz, Freightliner and Fuso, and converts chassis into special-purpose vehicles such as construction or refuse trucks in cooperation with 30 external service providers. Kaufmann also offers pre-delivery inspections, all after-sales services and sales services to end customers. 


The volume of orders has risen by 100% in the last eight years alone - to around 13,000 vehicles per year and about 1,000 vehicle movements per day. “We wanted to use the solution to ensure that we process the most urgent orders first and that the necessary resources are always available," said Derek Bull, Logistics Manager at Kaufmann.


Kaufmann has opted for SyncroTESS for Vehicle Logistics by INFORM. The system transparently maps the entire route of the vehicle from the factory to the dealer, synchronises all processes and optimises all production orders with the main goal of adherence to delivery reliability. The SyncroTESS yard management module controls and optimises both parking and loading of cars and coordinates all incoming and outgoing transports. 


“The faster and more efficient processing of orders meant that we were able to increase our delivery reliability from 85 to 97% on average," explained Bull.


Kaufmann decided in favour for INFORM because the Aachen-based company was able to point to reference installations at automotive manufacturers and logistics companies around the world and demonstrated a deep, industry-specific understanding of processes. INFORM also developed a new module for SyncroTESS, the order optimiser "Workshop Scheduler" for Kaufmann, in order to adapt it in detail to customer requirements and processes in the production of special vehicles. “The software was specifically tailored to our needs and now perfectly maps our complex processes," added Bull.


Kaufmann and INFORM will continue to work on further projects. In Chile, both sides are currently working on refining details to further improve performance and forecasting. In addition, the INFORM solution will be implemented at the subsidiary Divemotor in Peru. 


“Without the digitalisation of our processes, we would not be sustainable in the long term. This also applies to Kaufmann in other countries, and we are convinced that INFORM is the right partner to continue on this path with us," Derek Bull concluded.